Customer service | Can seamers
Technical support
A partner that you can always count on
Do you have any technical questions regarding your machine, a process, a fault, spare parts, or an overhaul? Our specialists with decades of experience with all kinds of equipment look forward to assisting you.
On-site service
We are everywhere you need us to be
Ferrum service technicians and representatives are there to make sure that your machine runs smoothly at all times anywhere in the world. And this not only applies to can seamers from our current range of products, but to all Ferrum machines as well. As of this writing, Ferrum has branch offices in Asia, the USA, and Brazil, with additional service points to be added in the future.
Spare parts
Available 24/7
The right spare part at the right time at the right place. Our topmost priority is to take care of your needs. Our spare parts sales team will receive your requests at our Swiss headquarters and prepare a custom quote for you. And on top of this, urgent orders for key machine components can be ready for shipping in a matter of hours. In fact, we store the most important spare parts at multiple branch offices in order to ensure that we can get the parts to you even faster. Ferrum also offers complete packages for overhauls, including the corresponding service.
Maintenance / Overhaul
Worry-free production
Make sure you can keep your production operations running without downtimes until the next overhaul. By choosing Ferrum to maintain your equipment, you can prevent production downtimes and unexpected service assignments.
Ferrum service technicians and our representatives worldwide are there to make sure that your machine runs smoothly at all times anywhere in the world. Contact our customer service representatives and schedule your next overhaul appointment.
Take a look at a quick changeover at the customer's site, operated by trained Ferrum service technicians.
Quick changeover F12 can seamer
Quick changeover F18 can seamer
Project management
Custom-tailored
Are you interested in conversion, retrofits, or other customizations for any brand? We can define the corresponding project with you and take care of it all the way to acceptance.
Retrofits / Upgrades
Flexible customization
Is your can lid material changing? Do you want to retrofit additional options to your machine? Get a quotation for the right retrofits for your machine from our specialists. Ferrum will install and test these retrofits and perform acceptance testing at your facilities. We look forward to hearing from you!
Service contracts
Life insurance
Ferrum “ferruCare” service agreements are a worthwhile option for all Ferrum seamer owners that attach important to low failure rates and high and constant seaming quality. In addition, full cost transparency throughout the equipment’s entire lifecycle ensures that your seamer’s service life will be extended in a cost-effective manner.
Some advantages of our service contract are:
- Maximum line availability and minimization of unplanned downtimes
- Complete planning ability with scheduled maintenance windows, service technician deployments and material provisioning
- Consistent performance and seam quality over the entire lifetime
- of the seamer thanks to scheduled inspections
- Full transparency of the TCM for budgeting and financial planning
- Guarantee extension of 12 months each on maintenance work and parts
- Conservation of value of the can seamer
- Relieving operating personnel from planning, maintenance and inspection tasks
Can seamer exchange
Upgrade your seamer
ferruSwitch is our turnkey all-in-one solution that enables you to replace your old can seamer, regardless of the brand, with a top-quality Ferrum can seamer.
Benefit from a new can seamer:
- Quick changeover
- CO2 exhaust system
- Enhanced hygienic design (optional)
- Fully controlled undercover gassing
- Sophisticated wash-in-place system
- State of the Art HMI
ferruLoop
Reduce downtime and earn money
Reduce downtime during an overhaul with ferruLoop. ferruLoop stands for the exchange of complete preassembled units during overhaul. One additional set of interchangeable rotor and lifting stations is procured. With the ferruLoop solution you can produce more and thus earn more money.
Your advantages with «ferruLoop»:
- Reduction of downtime: Save up to 3 days during the annual overhaul of your ferruBasic seamer
- Minimize risks: Reduce downtime in case of an unlikely machine breakdown and prevent massive production losses
- Multiple usage: The same rotor can cover more than one seamer of the same type. Lifting stations are compatible between F12 and F18 or from F05 to F08
- Process stability: The replaced units are overhauled in your local workshop after the production start up, while a Ferrum service engineer is present. This ensures production monitoring in case of emergencies
- Optimize planning: More purposeful deployment of your ressources during the annual overhaul
Brochures
Download matching brochures for the product as PDF here.
Contact
Our experienced consulting teams are there for you worldwide: competent, personal and individual. Contact us, we have the right contact person for every concern.
Aftersales service & Spare parts
A large team of experienced and highly qualified service and spare parts specialists guarantees that you will get fast and straightforward support.
24/7-hotline
Our worldwide 24/7 hotline is there to take care of your needs immediately at any time.
