Data Protection Statement of Ferrum

In this privacy policy, we inform you about how we collect and process personal data. Personal data refers to all information that relates to an identified or identifiable person.

It is generally possible to use the Ferrum websites without providing personal data. If personal data (e.g. name, address or e-mail addresses) is collected on our website, this is always done on a voluntary basis as far as possible. This data will not be passed on to third parties without your express consent.

Person responsible

Ferrum is responsible for the data processing described here, unless otherwise stated in individual cases. If you have data protection concerns, you can contact us via the following channels:

Ferrum | Data protection | Industriestrasse 11 | 503 Schafisheim | Switzerland | T +41 62 889 14 11 | dataprotection@ferrum.net

EU-Representative

The representative in the EU for Ferrum is:

Hiller GmbH | Data Protection Ferrum Switzerland | Schwalbenholzstrasse 2 | 84137 Vilsbiburg | Germany | datenschutz@hillerzentri.de

Use of Google Analytics

We use the web analysis service Google Analytics from Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA) or Google Ireland Limited (if you are habitually resident in the European Economic Area (EEA) or Switzerland, for Gordon House, Barrow Street, Dublin 4, Ireland) the purpose of designing and continuously optimizing the Ferrum websites to meet your needs.

In this context, pseudonymized user profiles are created and cookies are used. The information generated by the cookie about your use of Ferrum websites such as

  • Browser type/version
Operating system used
  • Referrer URL (the previously visited page),
  • Host name of the accessing computer (IP address)
  • Time of the server request

are transmitted to a Google server at and stored there. The information is used to evaluate the use of the website, to compile reports on website activity and to provide other services relating to website activity and internet usage for the purposes of market research and the needs-based design of this website. This information may also be transferred to third parties if this is required by law or if third parties process this data on our behalf. Under no circumstances will your IP address be merged with other Google data. The IP addresses are anonymized so that they cannot be assigned (IP masking).

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of the Ferrum websites. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the Ferrum websites (including your IP address) and from processing this data by Google by downloading and installing the browser plug-in available at the following link: http://tools.google.com/dlpage/gaoptout?hl=de.

Social media presence

We maintain social media profiles on Facebook and LinkedIn.

The data you enter on our social media profiles will be published by the social media platform and will not be used or processed by us for any other purpose at any time. However, we reserve the right to delete content should this be necessary. We may communicate with you via the social media platform.

Please be aware that the operator of the social media platform uses web tracking methods. Web tracking, over which we have no influence, can also take place regardless of whether you are logged in or registered with the social media platform.

More detailed information on data processing and further information on your rights in this regard and setting options to protect your privacy as well as your right to object to the creation of user profiles by the provider of the social media platform can be found in the privacy policy of the respective provider:

  • Facebook, service provider: Meta Platforms Inc (USA) or, in the case of habitual residence in the European Economic Area (EEA) or Switzerland, Meta Platforms Ireland Ltd (Ireland)
  • LinkedIn, service provider: LinkedIn Corporation (USA) or LinkedIn Ireland Unlimited Company (Ireland) in the case of habitual residence in the European Economic Area (EEA) or Switzerland.

As long as the links on our websites to Facebook or LinkedIn are not clicked and therefore the Ferrum websites are not left and the browser is not switched to the social media platform , no user data will be transmitted to this social media platform.


What types of personal data do we gather?

  • Inventory data (names and addresses)
  • Contact details (e-mail and telephone numbers)
  • Content data (text input)
  • Usage data (websites visited, access times)
  • Meta/communication data (IP addresses, device information)

Purposes of processing

  • Processing of data for the execution of our contracts with our customers or for the implementation of pre-contractual measures that are carried out on request.
  • To ensure a high quality of service
  • For the maintenance and administration of our customer relationship and communication
  • Display and optimization of website content
  • Delivery of information about our products and services (if requested by the user and via contact person)
  • On the basis of your consent
  • On the basis of a contract or your request in advance
  • On the basis of a weighing of interests, for example in connection with a legal requirement

Contact us

When you contact us (by e-mail or telephone), the data you provide will be processed by us in order to answer your inquiry and to contact you.

How do we store personal data and for how long?

Insofar as statutory retention obligations exist, the personal data concerned will be stored for the duration of the retention obligation. After the retention obligation has expired, a check is made to determine whether there is any further need for processing. If it is no longer necessary, the data will be deleted or anonymized.

To which recipients is personal data passed on?

Your personal data will only be passed on to third parties if this is necessary for the performance of the contract with you, if the transfer is permitted on the basis of a balancing of interests, if we are legally obliged to pass on the data or if you have given your consent to do so. However, your data will never be resold.

This relates in particular to the following positions (not an exhaustive list):

  • Service providers (e.g. IT services, logistics, printing services, telecommunications, debt collection, consulting, sales and marketing)
  • Suppliers and vendors
  • Authorities

These recipients are predominantly in Switzerland, but may also be based outside Switzerland. In particular, you must expect your data to be transferred to all countries in Europe and the USA where the service providers we use are located (e.g. Microsoft, Google). If we transfer personal data to a country without adequate data protection, we take suitable precautions to continue to protect your personal data appropriately (e.g. by agreeing so-called EU standard contractual clauses), by checking that the respective companies are certified in accordance with the Data Privacy Framework (if the data recipient is based in the USA or stores the data there) or rely on the statutory exceptions, such as consent, contract processing or the establishment, exercise or enforcement of legal claims.

Within the company, those departments that require your data to fulfill our contractual and legal obligations will have access to it.

Data security

We take appropriate technical and organizational security precautions to protect your personal data from unauthorized access and misuse, such as issuing instructions, training, IT and network security solutions, access controls and restrictions, encryption of data carriers and transmissions, pseudonymization and controls. We regularly review our security measures and adapt them to the state of the art.

Your rights as a data subject

You have the right to information about the personal data we process about you. If the legal requirements for this are met, you are also free to request  data transfer, correction, deletion or restriction of processing. 

We ask for your understanding that we may request proof in such cases to ensure that you are the person you claim to be.

You are also free to withdraw your consent to the processing of your personal data at any time. Within the framework of the legal requirements, you also have the right to object to certain processing, for example if this is carried out on the basis of a public interest or a balancing of interests. In particular, you have the right to object to the processing of your data in connection with direct advertising if this is carried out on the basis of a balancing of interests. Please note that a revocation only takes effect for the future. Processing that took place before the revocation is not affected.

We do not carry out any profiling or automated individual decisions with your personal data.

Right of appeal

You have the right to complain to a data protection supervisory authority about our processing. The supervisory authority responsible for private individuals in Switzerland is the Federal Data Protection and Information Commissioner (FDPIC) (Feldeggweg 1, 3003 Bern, Switzerland).

Up-to-dateness, amendment and language of the privacy policy

In order to continuously improve our services and integrate new technologies, it may be necessary to update our privacy policy. We will inform you of any significant changes by means of a corresponding notice in a suitable place on our websites. The currently valid privacy policy will always be in the appropriate place published .on our websites

The authoritative data protection declaration is the version in German. The translated versions are provided for better understanding. In the event of discrepancies, the German version always takes precedence.

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Disclaimer | Data Protection Statement