Ferrum Repair Services
When downtime happens, every minute counts. Ferrum’s Repair Services offer flexible, efficient, and technically precise support – from quick remote assistance to full on-site repair.
Our tiered approach ensures you get the help you need, at the right level, saving time, resources, and unnecessary downtime.
The Ferrum Promise | Global availability with local expertise
- The right level of support for every situation
- Trained professionals, proven processes, and Swiss quality standards
- Reduced downtime, efficient resource use, and maximum productivity
Do-It-Yourself – Expert Guidance by Email
Solve smaller issues efficiently.
For minor problems, Ferrum supports you remotely through standardized documentation and expert email support.
Our technical teams and account managers around the world are ready to help you – in your time zone and in your language.
Scope:
- Support for frequently encountered issues through clear instructions
- Quick, cost-effective help for non-critical problems
- Avoids unnecessary technician visits, saving time and cost for both sides
Your benefits:
- Fast, affordable assistance for small issues
- Efficient resource use through remote troubleshooting
- Reliable Ferrum support wherever you are
Building Internal Expertise | Empowering your personnel for the long term.
Ferrum places strong emphasis on training and knowledge transfer. The fastest service is your own — Ferrum training gives your team the skills to keep seamers running smoothly and resolve issues independently. Our training programs provide hands-on experience on real Ferrum seamers, delivered by our service specialists.
Courses are available at your site or at one of our official Ferrum Training Centers in:
- Schafisheim, Switzerland
- Waukesha, USA
- São Paulo, Brazil
- Kunshan, China
For more detailed information about our training courses, visit the Training section by clicking on the following link:
Do-It-With-Me – Emergency Hotline
When every minute matters.
In case of an unexpected breakdown, Ferrum is here 24/7. Our emergency hotline connects you to expert support quickly – ensuring production gets back on track fast.
Your benefits:
- Immediate phone support for operating personnel
- Reduced Mean Time to Repair (MTTR)
- Faster spare part dispatch or technician deployment — Ferrum already knows your machine and has analyzed the situation, ensuring all processes are on the fast track
Do-It-With-Me – Virtual Assistance
Real-time support from Ferrum experts.
Through live video sessions, technical experts from Ferrum guide your team step-by-step through troubleshooting or complex maintenance tasks.
This direct collaboration boosts your technical confidence and minimizes unplanned downtime.
Scope:
- Real-time visual support for diagnostics and repairs
- Guidance for critical tasks or after format changes
- Conducted by Ferrum experts with years of technical experience
Your benefits:
- Reduced unplanned downtime through fast expert input
- Increased safety and reliability during critical operations
- Knowledge transfer for your own technicians
Do-It-For-You – On-Site Repair Service
Hands-on support from certified Ferrum technicians.
For complex issues, Ferrum’s service technicians provide comprehensive on-site repair — quickly and efficiently. Each technician undergoes extensive training, starting in assembly and continuously refined through close collaboration with Ferrum Engineering and annual technical workshops.
Thanks to locally available Ferrum technicians and certified service partners, reaction times are minimized to get your production back up and running as fast as possible.
Scope:
- Repairs performed by trained specialists
- A direct link to Ferrum’s second-level engineering team ensures outstanding support straight from our headquarters
- Comprehensive problem resolution and performance optimization
Your benefits:
- Rapid expert response keeps downtime to an absolute minimum — even for complex challenges
- Reliable, high-quality repairs
Effortless Integration with Service Contracts
To make your repair handling even easier, contact your Ferrum Account Manager to learn how to include repair services in a Ferrum Service Contract.
Enjoy peace of mind with priority support, simplified administration, and always the fastest path to full production readiness.
Next Step: Get Support When You Need It Most
Request more information on Ferrum’s Repair Services and support options.
Your Ferrum Account Manager will help you find the right level of service — from quick remote assistance to on-site expert repair — ensuring minimal downtime and maximum efficiency
