Ferrum Remote Service
23. Mär 2021
Ferrum Remote Service provides a large number of experts who, with their many years of experience and proven expertise, can advise you quickly and competently in any situation.
The following Ferrum experts are available:
Service Technician
Mechanics and maintenance issues
Control Engineer
Electrical and operating parameters
Process Engineer
Commissioning, optimization,
application-specific issues
Typical applications
Support with
- Troubleshooting
- Maintenance
- Product tests at customer's site
- General mattters
Further applications:
- Commissioning
- Optimization of processes, control systems, etc.
- Software customization
Requirements
- Fast internet access
- Suitable hardware devices (laptop, notepad, smart phone, etc.)
- If possible, an English or German speaking specialist with skills in machinery and equipment/plant knowledge
Your benefits
Availability
In case of emergency, the remote service can be set up and carried out very quickly.
Operating area
Support can be provided at any time worldwide (even during pandemics, in hard-to-reach or politically unstable areas).
Cost efficiency
Remote service offers a cost-effective alternative to short on-site assignments (especially in emergencies).
Travelling
All travel and associated costs and risks (tickets, visas, travel and waiting times, local expenses) are eliminated.
Waiting time
Unexpected longer waiting times of the Ferrum personnel on site are omitted and will therefore not be charged.
Accessibility
If necessary, other Ferrum experts can be called in at short notice to find the best solution quickly and efficiently.
Visualization
Our experts can guide the customer's personnel actively through the individual necessary steps using modern tools (augmented reality).
Know how
The customer can benefit from the great know-how of Ferrum experts and build up knowledge in the company very effectively and sustainably.
Access
Ferrum has full and immediate access to all Ferrum documents and information held in-house (no need to access customer files).
Traceability
Using the support platform, it is possible to record the work performed and make it available to the customer.
Follow-up
For matters that arise at a later date, remote service can be easily and quickly extended.
Only 4 steps to the successful Remote Service
- Contact us, we will provide you with a quick and easy quote.
- Order the predefined support blocks (date/time, duration, subject matter).
- Ferrum organizes a free kick-off meeting in which all parties involved are briefed on the framework conditions and trained on our support platform.
- You're ready to go...
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Serviço Pós-vendas
Uma grande equipe de especialistas experientes e altamente qualificados em serviços garante que você terá um suporte rápido e descomplicado.
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