Customer Service | Centrifuge Technology
Technical support
A partner you can rely on.
By purchasing a Ferrum centrifuge, you are choosing sustainability and the highest quality. Should you have an emergency, our customer service will help you without delay.
Do you have technical questions about your machine, a process, a malfunction or a revision? Our top trained specialists with decades of experience on all machines are looking forward to hearing from you. Benefit without language barriers from:
- Performance analyses for optimized operation
- Consultations on spare parts, revisions, modifications
- Cause analysis
- Trouble-shooting
- Commissioning support
- Customer-specific training on site or in our factory
On site service
We are all around
A large team of experienced service specialists as well as various service centres are available to our customers worldwide. This way we ensure uncomplicated support as quickly as possible.
Spare parts
Always available
We maintain a large stock of spare parts at our factory in Schafisheim. Thanks to our inventory and careful stock management we ensure continuous availability and short delivery times.
Maintenance / Overhaul
From old to new
Let us bring a new shine to your old centrifuge. Allow us to advise you and benefit from our know-now:
- Inventory and recommendations
- Complete disassembly on site or in our factory
- Measurement of the key parts
- Replacement by original parts
- Assembly and test
All our steps are fully documented to ensure traceability. Of course you will receive a guarantee on all parts and on our labour. If possible, you will also benefit from lightning-fast remote maintenance.
Project Management
Customized – efficient
From project start (kick-off) through acceptance (FAT) in our factory to commissioning (SAT) on your site, our project managers guarantee professional project management.
Together we will run through the various approval as well as project phases based on an agreed schedule.
Precise documentation
With our centrifuges we supply detailed documentation as per customer specification. This documentation includes documents to meet obligations as per customer pecification (e.g. 3.1 Certification), various documents to support DQ/IQ/OQ, AS BUILT documents, data sheets, operating manuals as well as a detailed spare parts catalogue.
Retrofits / Upgrades
Better is always better
Profit from cost savings and improvements for machines that are already in operation. Ferrum offers various innovations for this purpose:
Brochures
Download matching brochures for the product as PDF here.
Contact
Our experienced consultation teams are there for you worldwide: highly qualified and with a personal touch custom-tailored to your specific needs. Contact us and we will be more than happy to put you in touch with the right contact person.
Aftersales service &
Spare parts
A large team of experienced and highly qualified service and spare parts specialists guarantees that you will get fast and straightforward support.
Representatives worldwide
Our representatives across the globe are looking forward to advise you personally in your own language.
